Frequently Asked Questions
Your space holds a standard. Here's how we maintain it.
Choose based on your space size. Nomad (15 m²), Atrium (30 m²), Orbit (25 m²), Muse (100 m²), Console (900 m²). See full coverage details on the Scenting Systems page.
No. Each diffuser is designed for a specific oil size. Nomad uses 15 mL, Atrium uses 50 mL, Orbit uses 100 mL, Muse uses 120 mL, and Console uses 500 mL.
Yes. All systems are sold as complete sets (diffuser + first oil). This ensures compatibility and proper performance.
Nomad has manual controls (no app). All other systems (Console, Muse, Orbit, Atrium) are app-controlled. Atrium and Muse also have touch panel or button controls.
Oil longevity depends on your intensity settings and usage patterns. The app shows estimated oil remaining based on your consumption.
No. Each oil should be used individually. Switching oils requires cleaning the diffuser chamber first.
Our oils are formulated for ambient diffusion in well-ventilated spaces. We recommend consulting your vet for pets with respiratory sensitivities. Keep oils out of reach of children.
 No. Our oils are pure fragrance formulations designed for cold-air nebulization.
 Yes. Our oils are not tested on animals.
Your first subscription ships immediately after purchase. Subsequent deliveries ship based on your selected frequency (monthly, every 2 months, or every 3 months).
Yes. Pause or cancel anytime from your account dashboard. No lock-in.
Yes. Log in to your account and swap scents before your next delivery. No fees.
Choose your delivery frequency (Monthly / Every 2 Months / Every 3 Months). Your oil ships automatically before you run out. You save 20% and get free shipping on all subscription orders.
Console requires Wi-Fi. Muse, Orbit, and Atrium use Bluetooth. Check your diffuser's specs for details.
Intensity, schedule (by day and hour), runtime (continuous or interval), and oil status (estimated remaining).
 Yes. You can add and manage multiple systems in the app.
 The app is available on iOS and Android. Search "Scent Arts" in the App Store or Google Play.
Free shipping on all subscription orders. One-time orders ship at standard rates.
Orders ship within 1–3 business days. Delivery takes 2–5 business days depending on your location.
Unopened diffusers and oils can be returned within 30 days of delivery. Opened products cannot be returned due to hygiene reasons. See our Returns & Exchange Policy for full details.
Currently, we only ship within the UAE.
Yes, but we recommend setting a schedule to preserve oil longevity and prevent scent fatigue.
 Wipe the exterior with a soft, dry cloth. To clean the diffusion chamber, remove the oil bottle and wipe gently with a microfiber cloth. Do not use water or cleaning agents.
Check that the oil bottle is properly installed, the system is powered on, and the intensity is set above zero in the app. If the issue persists, contact support.
Each system includes a mini-setup guide. You can also view our Setup Guide on the Support page.
Yes. Visit our For Business page or contact us directly for commercial installations.
WhatsApp: [Link] | Email: [Link] | Phone: [Link]
PRODUCT MANUALS
Download setup guides for your scenting system: