privacy policy

PRIVACY POLICY

Last Updated

10 June 2026

At Scent Arts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how SCENT ARTS GENERAL TRADING LLC ("Scent Arts", "we", "our", or "us") collects, uses, stores, and shares information when you visit our website, create an account, purchase products, subscribe to recurring deliveries, use our mobile application, or otherwise interact with our services.

By accessing or using our website, mobile application, products, or services, you agree to the collection, use, storage, and transfer of information as described in this Privacy Policy.

1. COMPANY INFORMATION

SCENT ARTS GENERAL TRADING LLC
DED License No.: 869161
Al Qusais
Dubai
United Arab Emirates
Email: support@scentarts.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM GST

2. INFORMATION WE COLLECT

Personal Information

Full name
Email address
Telephone number
Billing address
Shipping address
Company name (if applicable)
Account credentials
Communication preferences

Order Information

Products purchased
Subscription details
Transaction history
Order value
Delivery information
Return and warranty requests

Technical Information

IP address
Browser type
Device type
Operating system
Geographic region
Website activity
Referral source
Session information

Marketing Information

Newsletter subscriptions
Product interests
Campaign engagement
Promotional preferences

3. HOW WE USE YOUR INFORMATION

Process and fulfill orders
Deliver products and subscriptions
Provide customer support
Manage warranties and returns
Communicate regarding orders and deliveries
Improve website functionality and user experience
Analyze business performance
Prevent fraud and unauthorized activity
Comply with legal obligations
Send marketing communications where permitted

4. SUBSCRIPTIONS

Scent Arts offers recurring fragrance refill subscriptions.

Subscription services may be managed through approved third-party providers including Appstle.

Subscription creation
Recurring billing
Delivery scheduling
Subscription management
Subscription cancellation requests
Customer support

Customers may modify, skip, reschedule, pause, or cancel subscriptions in accordance with subscription terms available during checkout.

5. PAYMENT PROCESSING

Payments are processed through secure third-party payment providers.

Stripe
Apple Pay
Visa
Mastercard
American Express
Other approved payment processors

Scent Arts does not store complete credit card or debit card information on its servers.

6. MARKETING COMMUNICATIONS

Product updates
New fragrance launches
Educational content
Promotional campaigns
Newsletters
Special offers

Marketing communications may be delivered through Email, SMS, WhatsApp, and other approved communication channels. You may unsubscribe at any time.

7. WHATSAPP COMMUNICATIONS

Scent Arts may use WhatsApp to provide customer support, order assistance, delivery updates, and service communications. Marketing communications through WhatsApp will only be sent where consent has been provided or where permitted by law.

8. MOBILE APPLICATION

Scent Arts may provide a mobile application for compatible scent diffusion devices.

The application does not collect fragrance usage data
The application does not collect diffuser scheduling information
The application does not collect Bluetooth activity data

Should functionality change in the future, this Privacy Policy may be updated accordingly.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve website functionality, performance, and user experience.

Essential Website Functions

Shopping cart functionality
Customer login
Security
Checkout processes

Analytics

Google Analytics
Microsoft Clarity
Shopify Analytics
Other approved analytics providers

Advertising

Meta Pixel
Google Ads
Pinterest Ads
TikTok Ads
Snapchat Ads
LinkedIn Ads
Other approved advertising platforms

10. HOW WE SHARE INFORMATION

We do not sell personal information.

Service Providers

Shopify
Stripe
Appstle
Klaviyo
Shipping partners
Customer support providers
Analytics providers

Logistics Partners

Courier companies
Logistics providers
Customs authorities
Government agencies where required by law

Legal Requirements

Comply with legal obligations
Prevent fraud
Protect company rights
Respond to lawful requests from authorities

11. INTERNATIONAL DATA TRANSFERS

Because Scent Arts serves customers internationally, information may be processed, stored, or transferred outside your country of residence including by Shopify, Stripe, Klaviyo, Appstle, logistics providers, and cloud infrastructure providers.

12. DATA RETENTION

We retain information only as long as reasonably necessary for order fulfillment, warranty support, subscription management, legal compliance, tax and accounting requirements, fraud prevention, and business operations.

13. SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of electronic transmission or storage can be guaranteed to be completely secure.

14. YOUR RIGHTS

Access to personal information
Correction of inaccurate information
Deletion of personal information
Restriction of certain processing activities
Withdrawal of marketing consent
Information regarding how your data is used

Requests may be submitted to support@scentarts.com.

15. CHILDREN'S PRIVACY

Scent Arts products and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

16. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, policies, or content.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, technology, and service providers. Continued use of our services constitutes acceptance of the updated Privacy Policy.