TERMS OF SERVICE

Last Updated

10 June 2026

1. OVERVIEW

This website is operated by SCENT ARTS GENERAL TRADING LLC ("Scent Arts", "we", "our", or "us").

Throughout the website, the terms "we", "us", and "our" refer to Scent Arts. By accessing, browsing, purchasing from, subscribing to, or otherwise using our website, mobile application, products, or services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping, Returns & Warranty Policy, Cookies Policy, and any additional policies referenced herein.

If you do not agree to these Terms of Service, you should not access or use our website or services.

2. COMPANY INFORMATION

SCENT ARTS GENERAL TRADING LLC
DED License No.: 869161

Al Qusais
Dubai
United Arab Emirates
Email: support@scentarts.com
(WhatsApp Icon)
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM GST

3. ELIGIBILITY

By using our services, you represent that:

  • You are at least 18 years of age.
  • You have the legal capacity to enter into binding agreements.
  • All information you provide is accurate, complete, and current.

4. PRODUCTS & SERVICES

Scent Arts offers products and services including:

  • Aroma diffusers
  • Aroma oils
  • Subscription programs
  • Mobile application functionality
  • Fragrance-related accessories
  • Future products and services

Product availability may change without notice.

We reserve the right to discontinue, modify, or limit any product or service at any time.

5. PRODUCT INFORMATION

We make reasonable efforts to accurately display product descriptions, imagery, specifications, colors, and fragrance information.

Actual product appearance may vary depending on:

  • Device displays
  • Lighting conditions
  • Manufacturing tolerances
  • Packaging updates

Fragrance perception is subjective and may vary from person to person.

6. PRICING & CURRENCY

Prices displayed on our website may be shown in local currencies for customer convenience.

All transactions are processed in AED (United Arab Emirates Dirhams).

The final amount charged to your payment method may vary due to:

  • Exchange rate fluctuations
  • Bank conversion rates
  • Card issuer fees
  • Foreign transaction fees

Customers are responsible for any fees charged by their financial institutions.

Prices may be updated without prior notice.

7. PAYMENT METHODS

Accepted payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Other approved payment methods

Payment processing is handled by secure third-party providers.

Scent Arts reserves the right to refuse, limit, or cancel orders at its sole discretion.

8. SANCTIONS & RESTRICTED JURISDICTIONS

Scent Arts does not trade with or provide services to individuals, entities, or countries subject to applicable sanctions, trade restrictions, or prohibitions.

Orders that violate applicable laws or restrictions may be cancelled without notice.

9. ORDERS

Submission of an order does not constitute acceptance.

We reserve the right to:

  • Refuse orders
  • Cancel orders
  • Limit quantities
  • Request additional verification
  • Reject suspected fraudulent transactions

If an order is cancelled after payment has been received, a refund will be processed in accordance with our policies.

10. SUBSCRIPTIONS

Certain products may be offered through recurring subscription programs.

Current subscription options may include:

  • Every 4 Weeks – Save 20%
  • Every 8 Weeks – Save 15%
  • Every 12 Weeks – Save 10%

Subscription services may be administered through approved third-party providers.

Customers may:

  • Pause subscriptions
  • Skip deliveries
  • Reschedule deliveries
  • Cancel subscriptions

Subscription discounts, pricing, and benefits may be modified in the future.

11. SHIPPING, RETURNS & WARRANTY

Shipping, Returns & Warranty terms are governed by our dedicated Shipping, Returns & Warranty Policy available on our website.

By placing an order, you acknowledge and agree to those policies.

12. MOBILE APPLICATION

Scent Arts may provide a mobile application for compatible diffuser models.

The application is provided on an "as-is" basis.

Customers are responsible for:

  • Device compatibility
  • Mobile device security
  • Maintaining access credentials
  • Proper use of connected products

Certain diffuser models may require a default Bluetooth password during setup.

Customers are responsible for maintaining the security of connected devices.

13. INSPIRED FRAGRANCE DISCLOSURE

Certain fragrances offered by Scent Arts may be inspired by:

  • Hotels
  • Destinations
  • Designers
  • Fragrance families
  • Atmospheric experiences

All trademarks, trade names, logos, and intellectual property referenced remain the property of their respective owners.

Scent Arts is not affiliated with, endorsed by, sponsored by, or associated with any referenced trademark owner unless expressly stated.

References are used solely to describe fragrance inspiration and scent character.

14. INTELLECTUAL PROPERTY

All website content including:

  • Logos
  • Product names
  • Fragrance names
  • Text
  • Graphics
  • Images
  • Videos
  • Designs
  • Marketing materials

are owned by or licensed to Scent Arts and are protected by applicable intellectual property laws.

Unauthorized use, reproduction, distribution, or modification is prohibited.

15. PROHIBITED USES

You may not use our website or services to:

  • Violate laws or regulations
  • Commit fraud
  • Interfere with website security
  • Transmit malicious software
  • Scrape website content
  • Misrepresent identity
  • Abuse promotional programs
  • Infringe intellectual property rights

Violation may result in suspension or termination of access.

16. PRODUCT USE DISCLAIMER

Scent Arts products are intended solely for ambient fragrance diffusion.

Our products are not:

  • Medical devices
  • Healthcare products
  • Therapeutic products
  • Aromatherapy treatments

No statements made by Scent Arts should be interpreted as medical advice.

Products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Scent Arts shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Special damages
  • Loss of profits
  • Loss of revenue
  • Loss of data
  • Business interruption

arising from the use of our products, services, website, or mobile application.

Our total liability shall not exceed the amount paid for the applicable product or service.

18. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Scent Arts, its directors, officers, employees, contractors, affiliates, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

  • Your breach of these Terms
  • Misuse of products or services
  • Violation of applicable laws
  • Infringement of third-party rights

19. FORCE MAJEURE

Scent Arts shall not be responsible for delays, interruptions, or failures resulting from events beyond our reasonable control, including:

  • Natural disasters
  • Weather conditions
  • Government actions
  • Customs delays
  • Shipping disruptions
  • Internet outages
  • Labor disputes
  • Public health emergencies

20. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

21. CHANGES TO THESE TERMS

We reserve the right to modify these Terms of Service at any time.

Updated versions will be posted on our website.

Continued use of our services following publication of updated Terms constitutes acceptance of those changes.

22. CONTACT INFORMATION

SCENT ARTS GENERAL TRADING LLC
support@scentarts.com
WhatsApp: click to chat


Al Qusais
Dubai
United Arab Emirates